Term & Conditions

  1. Same Day Delivery

  2. Working day Monday to Friday / Saturday

    • Order received & confirmed before 1pm (GMT +8.00) same day delivered before 5pm.
    • Order received & confirmed Before 3pm (GMT +8.00) will be consider as express order and same day delivery before 9pm.
    • Order received & confirmed after 5pm (GMT +8.00) will be delivered the next working day after 1pm.
    • Order received & confirmed after 1pm (GMT +8.00) on saturday will be delivered on monday before 1pm.
    • Although we can do same day deliveries but we would appreciate your advance orders.
  3. Delivery on Public Holiday & Special Occasion

  4. If your order place on Sunday and Public Holiday or Special Occasion ( Valentine’s day, Mother’s day, Father’s day ) than the order will automatically treated as the next working day.

    So that please place your order in advance, will be much appreciated to ensure that goods can be deliver on time.

  5. Our Business Hour

    • Monday - Friday (9AM - 5PM)
    • Saturday (9AM - 1PM)
  6. Delivery Hours

  7. Delivery hours start from 9am-7pm
    There will be a surcharge of RM30.00if the order:

    • Delivery on Sunday and Public Holiday
    • Delivery time after 5 pm
    • Express delivery within 3 hours
    • Specified delivery times
  8. Delivery Area

  9. Free Delivery Area

    • Johor Bahru City Town Only
    • Skudai Town Only
    • Ulu Tiram Town Only
    • Masai to Pasir Gudang Town Only

    Chargeable Delivery Area
    For Outstation delivery ,the order must confirm with our customer service due to different surcharge will be charge accordingly and minimum order for flower arrangement must above RM150.00, Gifts, Chocolate & Cake must above RM180.00. Surcharge Rate Please refer to our order form-Delivery Instruction - Zone Delivery Charges.

    Our Delivery Service Coverage Areas

    JOHOR

    Taman Johor Jaya, Ayer Hitam, Batu Pahat, Johor Bahru, Kluang, Kota Tinggi, Kulai, Muar, Pagoh, Pasir Gudang, Pekan Nanas, Pontian, Skudai, Segamat, Senai, Seri Gading, Tampoi, Tangkak, Ulu Tiram, Yong Peng.

    KUALA LUMPUR

    Bandar Utama, Bukit Tunku, Bandar Seri Damansara, Bandar Tun Razak, Bangsar, Brickfields, Bukit Kiara, Cheras, Damansara Heights, Gombak, Jinjang, Kepong, Kinrara, Kuala Lumpur City Centre, Pandan Townships, Salak Selatan, Segambut, Sentul, Sri Petaling, Setapak, Sungai Besi, Taman Sri Hartamas, Taman Tun Dr.Ismail, Taman Kok Lian, Taman Kok Doh, Wangsa Maju, Cyberjaya, Putra Jaya.

    SELANGOR

    Ampang, Bandar Baru Bangi, Bandar Sunway, Bandar Utama Damansara, , Batu Arang, Batu Caves, Cheras, Damansara, Hulu Langat, Jalan Kelang Lama, Kajang, Kapar, Klang, Kota Kemuning, Semenyih, Pelabuhan Klang, Petaling Jaya, Puchong, Segambut, Selayang, Serdang, Sepang, Seri Kembangan, Shah Alam, Subang, Subang Jaya, Subang Jaya - USJ, Sungai Buloh, Taman Puchong Jaya, Taman Tun Dr.Ismail, Cyberjaya, Putra Jaya.

    KEDAH

    Alor Setar, Kulim, Sungai Petani.

    KELANTAN

    Kota Bahru, Pasir Puteh.

    MELAKA

    AlorGajah, Durian Tunggal, Melaka City.

    NEGERI SEMBILAN

    Seremban, Senawang, Labu Lenggeng, Nilai.

    PAHANG

    Kuantan

    PERAK

    Batu Gajah, Gopeng, Ipoh, Kuala Kangsar, Menglembu, Sitiawan, Sungai Siput, Taiping, Tapah, Teluk Intan

    PERLIS

    Arau, Kaki Bukit, Kangar, Kuala Perlis

    PULAU PINANG ( PENANG )

    Ayer Itam, Batu Feringgi, Bayan Lepas, Bukit Mertajam, Butterworth, Kepala Batas, Kubang Semang, Nibong Tebal, Penaga, Penang Hill, Perai, Permatang Pauh, Pulau Pinang City, Simpang Ampat, Sungai Jawi, Tanjong Bungah, Tasek Gelugor, University Sains Malaysia

    SABAH

    Kota Kinabalu, Sandakan.

    SARAWAK

    Kuching, Miri, Sibu ( No coverage to Bintulu )  

    TERENGGANU

    Kuala Terengganu, Majang

    SINGAPORE

    All Area

  10. Feedback & Enquiry

  11. Your feedback is very valuable for us to improve. Please call 607-3533188 or
    fax to us 607-3533272 or you can e-mail to us at sales@xinflorist.com.

  12. Cancellation & Redirection

  13. A 50% cancellation charge is applicable for any order that is confirmed.

    Kindly contact us at 607-353 3188 or our Fax: 607-353 3272

  14. Substitution

  15. Xin Florist & Gifts Centre reserves the right to substitute any unavailable products of equal or higher value.

  16. Outstation Order

  17. For outstation orders (outside Johor Bahru Town Area), the flowers and materials used in our flowers & gift products may vary according to the availability / seasonality of the flowers &materials concerned. We reserve the right to change the flowers /colour of flowers/ materials / cakes / wines / chocolates / other gifts used (in the event of unavailability of such flowers / colour of flowers /materials / cakes / gifts / wines / chocolates) to the most similar or next similar one which is available at the time of the order / delivery date. As such, we have no obligation to make any refund in the event of any such changes made to the products and materials used for the outstation orders being delivered to the recipient's concerned.

For All Occasion

We accept Credit Card :
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